Companies in the pre-sale, sale and sale of the process of adherence to the "market-oriented, customer-centric" business philosophy, strict demands on themselves, to provide customers with quality products and services to achieve the greatest customer satisfaction.
The company set up a customer service center to provide customers with timely hotline service, enthusiastic and meticulous answers to customer problems.
The company received a customer complaint, the customer complaints on the details of the customer's complaint content, and then transferred to the relevant departments to deal with, to ensure the fastest speed to give the results, to the customer satisfaction.
The marketing department conducts a sample survey of customer satisfaction on a regular basis according to the "customer classification table". It conducts an investigation by personal and telephone access, or sends a "Customer Satisfaction Survey" by letter, E-mail or fax, To investigate.